SHIPPING & RETURNS

We ship to all U.S. states.

Shipping

Shipping and Processing Fees Are Per Address

Merchandise usually ships via First Class or USPS Flat Rate. Shipping is charged at the time you place your order. Items ship within 2-3 business days.

If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.

Packages are shipped with tracking confirmation. Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.

You can check the status of your package anytime by logging into your account.

Claims:

All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will be happy to ship a replacement.

To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.

We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.

Exchanges:

Because of the unique nature of our products, we do not accept returns; however, we will gladly issue a store credit on items incorrectly shipped, or items that are damaged in transit, if the item is returned in its original condition and packaging within 5 days of the date that it was received.
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Customer Exchange Process

1. Log into your account, My Account.

2. Find the order # you wish to return.

4. Send an email to info@lureneecreations.com. with the reason why you are requesting to return the item(s). 

5. Once we receive your request, we will review. Upon approval, a return label will be generated and emailed to you at the email on the order.

6. Once we receive the returned item, we will issue a store credit on your account that can be used on any product in the store.

Items that CANNOT be returned include; clearance items, all altered, personalized and/or custom orders and made-to-order items are non-returnable.